Privacy Policy

Privacy Policy

Highlands Entertainment Centre is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We use your personal data to provide and improve our services. By using this website or submitting your details to us, you agree to the collection and use of information in accordance with this Privacy Policy.

Types of Data Collected

Personal Data

Personal information is information or an opinion that identifies an individual. Examples of personal information we may collect include names, addresses, email addresses, phone numbers, booking details and enquiry information.

This personal information may be obtained in many ways including correspondence, by telephone, by email, through our website enquiry or booking forms, from usage data, from cookies, and in some cases from third parties connected with providing our services.

We do not guarantee the website links, services, or privacy policies of authorised or third-party websites linked from our site.

Usage Data

Usage data may be collected automatically when using the website. This may include information such as your device Internet Protocol address, browser type, browser version, pages visited, time and date of your visit, time spent on pages, device identifiers and other diagnostic data.

How We Collect and Use Your Information

We collect your personal information for the primary purpose of providing our services to you, processing bookings and enquiries, providing customer support, improving our website and services, and communicating relevant information to you.

We may also use your information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Where appropriate, this may include marketing or promotional communications about services, events, or offers similar to those you have already enquired about.

You may unsubscribe from mailing or marketing communications at any time by contacting us in writing.

When we collect personal information, we will, where appropriate and where possible, explain why we are collecting the information and how we plan to use it.

Use of Your Personal Data

We may use personal data for purposes including:

• To provide and maintain our services
• To monitor website usage and improve performance
• To contact you by email, phone, SMS, or similar communication methods
• To manage enquiries, bookings, requests, and customer support
• To provide news, offers, or information about related services and events

Retention of Your Personal Data

We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We may retain and use your information to the extent necessary to comply with legal obligations, resolve disputes, and enforce our policies and agreements.

Usage data is generally retained for a shorter period, except where it is used to strengthen security, improve functionality, or where we are legally required to retain it for longer.

Transfer of Your Personal Data

Your information may be stored and processed in systems used by our business and service providers. We take reasonable steps to ensure that any transfer of personal data is handled securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

We do not sell your personal information. We may disclose personal information where necessary to provide services, operate our business, comply with legal obligations, or protect our lawful interests.

Law enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

Security of Your Personal Data

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Access to and Correction of Your Information

You may request access to personal information we hold about you and request corrections where appropriate. To do so, please contact us using the details on our Contact page.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any updated version will be published on this page.

Last updated: March 2026